The 2015 Spectrum Group benchmark on CSR tools is in the bins. The JDN offers you a preview of it.
Spectrum Groupe is preparing to broadcast its 2015 benchmark of corporate social networks (CSR). For the occasion, the French consulting firm indicates to have selected “the best information management platforms of the market (corporate social network, content management solutions and CMS)”. Its experts screened 18 CSR solutions on more than 170 technical and functional criteria.
“Our panel focused, first and foremost, on CSR solutions intended for internal corporate uses and having a native social and collaborative functional coverage (directories, community support, blogs and wikis, discussions, etc.).” says the firm. This 2015 edition includes four newcomers: talkSpirit, Tibbr, Chatter and Zyncro.
For each product analyzed, Spectrum Groupe offers a graph in the form of radar – which we did not use here to make reading easier. In the complete study, all these graphs are available in interactive form .
|Tibbr (Tibco Software)||Profiles, shares, conversational, microblogging and communities. Many connectors.Marketplace.||Integration and Complementary Apps, Simplicity, Mobility and Analytics, available in both SaaS and on-premise versions.||Collaborative writing rather poor, tag management, search, classification of information, and limitation of collaboration objects “out of the box”|
|Talkspirit||Activity feeds, community and individual pages, sharing and conversational functions …||Integration and complementary Apps, user profile, badge management, scores and ranking (gamification), event management, double internal and external exchange network.||Collaborative writing rather poor, co-publishing, ecosystem integrators and developers to develop further, available only in SaaS|
|Knowledge Plaza||Content categorization, advanced keyword usage, search and navigation logic, and excellent content syndication capabilities||Tag and category management, shareable “search”, rich document construction “storify”, KM orientation and ability to organize large volumes of content, recovery tools of the existing.||Strong support necessary, need for reflection upstream (tags, categories …), limitation in the “objects of collaboration” (discussion, questions, etc.), available only in SaaS|
|Yoolink Pro||Sharing of activity flows, event sharing, question sharing, management of community types, voting function, widgetshop …||Simplicity of use and user-friendliness, tagging logic (tags, groups, communities), easy sharing (bookmarking) using a desktop client and a bookmarket||Limited capitalization (notes), no search in attachments or short linkage management to content, few changes in 2015, only available in SaaS|
|Seemy||Manage communities and their shared content (tags, status, documents, links, ideas, polls, images, sounds and videos) and instant messaging||Auto-completion features, simple and intuitive interface, viewing of attached documents in Seemy (integrated viewer), ability to share audio messages||No search in attachments, no wiki, no default statistics module (although several types of reports can be done via Google Analytics), only available in SaaS|
|Jamespot||Business process management, Intranet creation, Like, wiki, document database, tasks, calendar, business workflows, ideas box … A marketplace of 70 applications.||Social actions, flexibility / scalability of the platform, marketplace that diversifies.||Need support to take full advantage of the flexibility of the tool, rather poor analytics function, ergonomic gaps, lack of basic social functions, available only in SaaS|
|Jalios||Digital Workplace (intranet and extranet), document management, CMS, community management.||Wide functional coverage, high modularity (digital, web and documentary), SI integration, numerous connectors (Office, Lotus Notes …), available both in SaaS and on-premise version||Functional complexity, requires support for the modeling of its CSR / Digital Workplace, few functional changes in 2015|
|Confluence||Wiki, business process, collaboration space and customizable collaborative writing pages, social functions (profile, microblogging, sharing …).||Content creation part, flexibility of use – blueprint functions, integration with other tools (Atlassian), technical robustness, active community (more than 500 plugins), available in both SaaS and on-premise version||Social aspect not sufficiently highlighted, requires settings to adapt to specific needs, need training|
|Jive||Pages, discussions, blogs, documents, directory and profile sheets. Numerous modules (agora of ideas, questions / answers, video library, task management, social media engagement, etc.)||Ergonomics, functional richness, Microsoft integrations (Office, Outlook, Sharepoint), SI with connectors, Streamonce module, process orientation, recommendations, available in both SaaS and on-premise version||Accompaniment of the necessary change with coaching of animators, wiki module quite weak (non-structural pages by tree), price of license (several modules are paying)|
|Bluekiwi ZEN (Atos)||Profile, status sharing, recommendations engine (regarding both people, spaces, and content, community and conversation management, social CRM …||Functional wealth, tag management (correction, deletion, suggested tag), profile management and strong integrations with social media (Linkedin), mobile application, Office and Outlook connectors, effective visualization (statistics …)||Unable to react in the feed (a lack for a highly conversational platform), wiki / collaborative writing rather poor, few changes in 2014/2015, unclear strategy, only available in SaaS|
|SharePoint||Simple social network (“Newsfeed” function), site for managing shared content, task management, SaaS document management (OneDrive), personal dashboard (Delve), numerous plugins …||Wide functional coverage (content management, collaborative, portal and web), large community, connectors (ERP, CRM, portals …), very complete “Governance” and “Administration” aspects, framework of lists and webparts, good documentation , SaaS and on-premise version||Obligation to use the Microsoft environment (servers , browsers, etc.), social functions not intuitive (duplication, confusion with Yammer, etc.), need for a strong functional and technical support|
|IBM Connections||Activities, blogs, wiki, forum, community management, GED function (based on FileNet) … Solution available in a dozen packages of collaborative offers, according to SaaS vs. on-premise model||Recommendations of people and contents, functional richness, moderation functions of various contents, use of tags / taxonomies, related tools, available in both SaaS and on-premise version||Relative rigidity of the HMI structure, complexity, no business collaboration templates, weak positioning on the “socialization of business processes”|
|Zyncro||Collaborative platform with task management and file sharing.||MarketPlace, IS connectivity, task management, integrated translation, available in both SaaS and on-premise version||Collaborative writing rather poor, no question management, information classification, missing recommendation functions|
|Elgge||Communities, profiles, social dashboard, microblogging, groups, file management, notifications, interface localization etc. Open source tools.||Ergonomic despite a fairly neutral design, complete social network, many supported standards (OpenID, Social Open, oAuth, FOAF, XFN, etc.), management of access rights, profile extensibility, available both in SaaS and on-line version. permitted||Parameters necessary even for a basic use, very basic text editor, limitation of the search function in particular in the profiles, several plugins are not up to date|
|BuddyPress||Activity feed, enriched fully customizable profile, forum to manage discussions, ease of connection between members (messaging, @mention, status).Social extension of WordPress.||Wealth of plugins – relies on the WordPress plugin library, inherits the simplicity of WordPress, good performance related to a solid and powerful technical base, available both in SaaS and on-premise version||Several paid modules, incompatibility of some third-party modules, few really CSR-oriented topics, need for WordPress technical expertise|
|Chatter (Salesforce)||Profile management, communities, communication and conversations. Social brick of the Salesforce1 platform||Simplicity, connectivity with Salesforce, IS integration, mobile use||Non-extensible solution, low content sharing, not enough generic, available only in SaaS|
|Drupal Commons||Complete open source solution: wiki, blog, discussion spaces, polls, messaging, status, profiles and community groups, but also module of social CRM and statistical analysis …||Comprehensive social network, ergonomics, high flexibility and UI adaptation, multiple uses (internal / external / social CRM), available in both SaaS and on-premise version||Strong change support is needed, complex installation and setup|
|Yammer (Microsoft)||Rich status (sharing of text, video, poll, question and answer, idea and any other object), activity flow (with love, badger, comment, share …).Integrated solution for Office 365||Ergonomics, ease of implementation and experimentation, speed of sharing and conversational strength, rich base of apps||No statistics module, customization limitations, no on-premise version|